Last updated: 09/07/26

Welcome to The Plant People.
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These Terms & Policies explain how our website, online shop, products and services work. Please read them carefully before placing an order.By using this website or placing an order with us, you agree to these terms. Nothing in these terms affects your statutory rights.

These terms apply to customers buying products or services from The Plant People through our websites, by email, by invoice, or through any other sales channel we operate.Some terms apply specifically to consumer customers.

Other terms apply to trade, wholesale, plant hire, event, office installation or maintenance customers.If you are buying from us as a business, charity, venue, agency, production company, event company, property developer, designer or other trade customer, the trade and service terms in this policy also apply.

We sell live plants, pots, planters, accessories, plant-related products and, where available, trade, hire, installation and maintenance services.Please remember that plants are living products.

Each plant is unique and will naturally vary in shape, size, fullness, colour, leaf pattern, height and overall appearance.Product images are provided as a guide.

The plant you receive may not look identical to the image shown online, but we will always aim to supply a plant that matches the product description as closely as possible.

Approximate heights, pot sizes and measurements are provided as a guide only. Plant measurements may vary slightly depending on variety, season, growth stage and availability.

Because plants are natural living products, the following are not usually considered faults:

Minor leaf marks, small tears or natural blemishes
Slight differences in colour, height, shape or fullness
Seasonal changes in growth or appearance
A small amount of yellowing or older leaf loss
Minor soil movement during delivery
Temporary signs of shipping stress
Variation in variegation, stem shape, leaf size or growth pattern

If you have any concerns about the condition of your plant when it arrives, please contact us using the process in our Delivery & Returns page.

All products are subject to availability.Because we work with live plants and changing stock, some items may become unavailable after an order has been placed. If this happens, we may contact you to offer:

A suitable substitute
A delayed delivery date
A partial refund
A full refund

We will not send a significantly different substitute without your agreement.

All prices are shown in GBP.

Prices include VAT where applicable unless stated otherwise. Delivery charges, where applicable, will be shown before checkout.

We reserve the right to update prices, delivery charges, promotions and product availability at any time.If there is an obvious pricing error on the website, we may cancel the order and refund you, or contact you to confirm whether you would like to proceed at the correct price.

Payment must be made in full at checkout unless we have agreed separate trade, hire, installation or invoice terms in writing.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not always mean the order has been accepted.

Your order is accepted once we confirm dispatch, begin preparing your order, or otherwise confirm acceptance in writing.We may refuse or cancel an order if:

The item is unavailable
There is a pricing or product error
We cannot deliver to your address
Payment is not authorised
The order appears fraudulent or suspicious
Plant health, delivery or biosecurity restrictions apply

If we cancel an order, we will refund any amount paid for the cancelled item.

When placing an order, you are responsible for providing accurate:

Name
Email address
Phone number
Billing address
Delivery address
Delivery instructions
Access information, where relevant

For live plants, you are also responsible for:

Being available to receive delivery
Unpacking plants promptly after delivery
Checking plants on arrival
Following suitable care guidance
Keeping plants in an appropriate environment
Reporting arrival issues quickly with clear photos

We are not responsible for plant decline caused by incorrect care, unsuitable light, overwatering, underwatering, extreme heat or cold, pets, pests introduced after delivery, draughts, lack of humidity, being left boxed, or being left outside after delivery.

Any plant care information on our website, product pages, emails, labels or social media is general guidance only.

Every home, venue, office and environment is different. Light, temperature, humidity, watering habits, airflow and seasonal changes can all affect plant health.

We are happy to offer general care guidance, but we cannot guarantee the long-term survival of plants once they have been delivered and are outside our care.

Some plants can be harmful if eaten and some may irritate skin or cause reactions in pets or children.

Unless a product is clearly described as pet-friendly or child-friendly, you should assume that plants should be kept out of reach of pets and children.

Any pet-safety or child-safety information is provided as general guidance only. If a child or pet eats part of a plant, please seek medical or veterinary advice immediately.

We take plant health and biosecurity seriously.

Where required, plants are supplied in line with UK plant health requirements. Some plants may require a UK plant passport or traceability information when sold or moved.

The Plant People is reviewing and, where required, completing the relevant plant health, registration, authorisation and plant passport requirements for online plant sales.

We may be required to retain supplier, stock, movement or traceability information for plant health purposes.

If you believe a plant has arrived with a serious pest or disease issue, please contact us immediately with photographs of the full plant, affected areas, packaging and any labels or plant passport information.

We may refuse to supply or deliver certain products where plant health restrictions, courier limitations or legal requirements apply.

From time to time, we may offer promotions, discount codes, sale items or clearance plants.

Promotions are subject to availability and may be withdrawn at any time.Unless stated otherwise:

Discount codes cannot be used with other offers
Discounts cannot be applied retrospectively
Promotions have no cash value
Sale prices apply only during the promotion period
Clearance stock may be limited in quantity
Reduced-price plants may have cosmetic imperfections

For clearance or rescue plants, any known imperfections will be reflected in the product description or price where possible. Disclosed cosmetic imperfections are not treated as faults.

This does not affect your statutory rights if an item is faulty, damaged on arrival, not as described or otherwise does not meet the required standard.

We may invite customers to leave reviews or share photos of their plants.

Reviews should be honest, genuine and based on a real experience with The Plant People.

We may moderate reviews or customer content where they contain offensive language, spam, private information, false information, irrelevant content or unlawful material.

We will not edit reviews in a way that changes their meaning.If we offer an incentive for a review, this should be clearly disclosed.

By sending us photos, videos, reviews or testimonials, you give us permission to use them for customer service, review, website, social media or marketing purposes, unless you tell us otherwise.

You may use our website for lawful personal or business purposes only.

You must not misuse the website, attempt to access private areas, copy our content without permission, upload harmful code, or use the website in a way that could damage The Plant People or other users.

We aim to keep the website accurate and available, but we cannot guarantee that it will always be uninterrupted, error-free or fully up to date.

All website content, including text, images, branding, graphics, product descriptions, designs, logos and layouts, belongs to The Plant People or our licensors unless stated otherwise.

You may not copy, reproduce, distribute or commercially use our content without written permission.

If you buy from us as a business or trade customer, consumer cancellation rights may not apply.

Trade orders, wholesale orders, large plant orders, sourced-to-order products, installation work, hire orders and bespoke requests may be subject to separate written quotes, invoices, deposits, cancellation terms and payment deadlines.

Unless agreed otherwise in writing:

Deposits may be non-refundable once sourcing or preparation has begun
Payment is due before delivery unless credit terms are agreed
Late payment may result in delayed delivery or cancelled work
Bespoke, sourced-to-order or specially prepared items may not be cancellable once confirmed
Delivery, access, parking and site restrictions must be provided before work begins

Where we provide plant hire, event greenery, office planting, installations, maintenance or bespoke services, the agreed quote or written proposal will set out the scope of work.

The customer is responsible for providing accurate information about:
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Site access
Delivery and collection times
Parking and loading areas
Lift or stair access
Floor plans and measurements
Venue restrictions
Health and safety requirements
Power, water or other access needs where relevant

For hire items, plants and planters remain the property of The Plant People unless stated otherwise.

The customer may be charged for loss, theft, damage, missing items, late returns, failed access, waiting time, additional delivery attempts or changes requested after confirmation.

Cancellation charges may apply once plants, materials, labour, transport or bespoke items have been booked or prepared.

We are responsible for supplying products that meet the standards required by law.

However, we are not responsible for:

Plant decline caused by incorrect care after delivery
Environmental conditions outside our control
Missed deliveries caused by incorrect information or customer unavailability
Minor natural variation in live plants
Delays caused by couriers, weather, access issues or events outside our control
Losses that were not reasonably foreseeable
Business losses for consumer orders

For business customers, our liability is limited to the amount paid for the relevant product or service unless the law says otherwise.

Nothing in these terms limits liability where it would be unlawful to do so.

We may update these terms from time to time.

The version published on our website at the time you place your order will apply to that order.

These terms are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the country where you live.